Refund and Returns Policy

Refunds and Returns Policy

At Haridwar Ayurveda, we prioritize your satisfaction and aim to provide exceptional service. Please familiarize yourself with our Refunds and Returns policy to ensure a smooth experience.

  1. Returns Eligibility: We accept returns and provide refunds or exchanges only in the following cases:
    • Product received in a damaged or defective condition.
    • Incorrect product delivered.
    • Unopened and unused products returned within the specified return window.
  2. Return Window: Customers must initiate the return process within [number of days, e.g., 7 days] from the date of delivery to be eligible for returns or exchanges.
  3. Return Procedure:
    • Contact our customer support team via [contact details] to initiate the return process.
    • Provide the order number, product details, and reason for the return.
    • Our team will guide you through the return process, including the necessary steps and any required documentation.
  4. Condition of Returned Items: For a successful return or exchange, ensure the following:
    • The product must be in its original packaging, unopened, unused, and in a resalable condition.
    • Include all accessories, tags, and original packaging materials.
  5. Refunds Process:
    • Upon receipt and inspection of the returned product, we will notify you of the status of your refund.
    • If eligible, refunds will be processed within [number of days, e.g., 7-14 days] to the original payment method used during the purchase.
  6. Non-Returnable Items: Certain products, including perishable goods, personalized items, or products marked as non-returnable, are exempt from being returned.
  7. Return Shipping: For eligible returns due to damage, defect, or incorrect item delivery, Haridwar Ayurveda will bear the return shipping costs. However, for other return reasons (change of mind, etc.), the customer may be responsible for return shipping fees.
  8. Cancellation Policy: Orders can be canceled within a specific timeframe after placing the order. Once the order is processed or shipped, cancellations might not be possible. Please contact us promptly for order cancellations.
  9. Contact Us: For any inquiries or assistance regarding refunds, returns, or exchanges, please reach out to our dedicated customer support team. We are here to assist you and ensure a satisfactory resolution.
  10. Policy Updates: Haridwar Ayurveda reserves the right to update or modify the refunds and returns policy. Any changes will be updated on our website.

By making a purchase with Haridwar Ayurveda, you acknowledge and agree to adhere to the terms outlined in our refunds and returns policy.

Thank you for choosing Haridwar Ayurveda. Your trust and satisfaction are of utmost importance to us.